In addition to increasing the satisfaction and loyalty of the insured or members of the insurance companies such as Insurance, Fund, Foundation, and the Bank, we aim to increase the profitability by decreasing the damage costs with different strategies. In this way, it will be easier to develop new policies, which will increase the purchasing power of the companies.
Today, the rate of renewal and loyalty in private health insurance is low. If the health insurance policy contains services like a check-up, psychologist, dental treatment, nutrition etc. and can use additional services immediately, is preferable to buy. At the same time, the rate of standing use is high. Due to various reasons, we see that our travel averages are increasing in recent years, competition has increased and we have difficulty in finding a serious alternative solution to reduce costs. We can say that customer habits and behaviors can be reduced without sacrificing quality and that a serious solution can be produced for the customer before touching the health expense.
Moneta Assistance, touching the customers before, provides a significant advantage in customer satisfaction with its "Digital Health Platform" and provides solutions and competitive advantages to many insurance companies in many areas.
How can we do it?
With our call center, our experienced insurer healthcare professionals, who can reach the customer at any time, consult with the doctor, with getting transfer service, take advantage of our affordable health network. We take care of patients with our doctors, organizing fast service, monitor all patient processes, provide damage analysis, report and digital management. And we are doing all things with our own software.
If we look at our services in detail;
With our online service; Prevents insured people from entering unnecessary healthcare facilities and saves on the damage costs you pay for unused services. Consultation with the doctor will increase customer satisfaction and loyalty. With our online physician service, you save at least 20% of the fees you pay for examinations.
- Online Specialist Doctor: You can make an appointment at any time from our specialist doctors. Now each insured person has a special physician who can consult, analyze and evaluate with a single click and get a second opinion.
- Online Nutrition Expert: It is an undeniable fact that we cannot lose weight if we cannot eat properly today. There are too many products in the market. Our nutritionists prepare your diet and exercise program by evaluating the health data of your policyholders and ensure that policyholders achieve the desired weight and health. Your insurance policies now include dietitians and you have little or no cost to do so.
- Online Psychologist: There is now a private psychologist who can reach your problems with a single click wherever they are in the world. The fact that psychologist services are covered by your insurance policies will increase your Customer Loyalty along with your Customer Satisfaction.
- Doctor Network: Moneta has hundreds of contracted Doctors with experts. Moneta staffs transferring the patient with VIP vehicle to the contracted specialist medical office at no cost. The diagnostic and treatment methods recommended by the contracted physician for the insured are checked by Moneta Medical Team in each file. This prevents unprocessed operations and eliminates unnecessary damage costs.
- In place Laboratory : Moneta sends our contracted laboratory to the insured home or to the workplace and ensures that your tests are done on-site. This service is making the insured feel special, it also frees you from unnecessary analysis expenses.
- Second opinion: Our medical second opinion information program within "Moneta Digital Health Platform"; The treatment of people is structured as a valuable service to deal with when it is difficult to decide between sensitive diseases or multi-choice treatment plans. The second opinion service allows you to confirm the correctness of the procedures applied by other specialists in order to ensure that you do not pay unnecessary costs and to provide the most accurate examination and treatment.
- Medical Coaching: All medical records of the insured are reviewed by our specialists; medical follow-up and recommendations to keep the insured healthy; insured people to live a healthier life. Less cost of inspection, analysis, imaging and operation.
- Chronic Disease Follow-Up: Chronic diseases such as Koah, Diabet, Hypertension should be monitored regularly. Research; 30% more cost to the insurance company if these diseases are not followed.
- Provision Management: Provision is the management of the rights in health care expenses with full and correct decisions. Therefore, the provisioning process is managed by our experienced medical teams who have the most current and scientific medical diagnosis, treatment, technical knowledge, and follow the health practices and equipment of the country. Recording and reading are very important, in this direction Moneta uses an effective, smart, user-friendly program for making the right decision with its software. With these programs, patients are not affected by life comfort and health expenses. Strong management of provision processes; It provides a healthy management of all insurance processes from policy premiums to renewal processes. It contributes to the total health costs by considering the sensitivities on non-scientific, non-scientific treatments that are not appropriate for medical indications.
